We are looking for an Application Support to integrate a challenging project!

Your main Responsabilities:

- Provide first and second line functional support for the PnL applications;

- Liaise with the business, development and other support teams;
- Liaise between London and global support teams;
- Prioritise, track and resolve incidents/requests using the ITSM Service Now application;
- Analyze change requirements, test changes and coordinate releases;
- Keep the collective team knowledge base up to date.

PROFESSIONAL SKILLS:

• Excellent understating on PnL;
• Proven experience and good rapport within the business and IT community;
• Ability to manage priorities and 'own' incidents and problems;
• Good communication skills;
• Team player.

TECHNICAL KNOWLEDGE:

• Understanding of SQL;
• Experience of application support in PnL applications within the Investment Banking environment;
• Familiarity of ITIL processes and methods;
• Good knowledge of Microsoft products.

SKILLS REFERENTIAL:

•  Critical Thinking;
• Communication – Fluent in English both verbal and written communication;
• Business focus;
• High availability and commitment;
• Strong communication skills,
• Ability to coordinate in a multicultural environment;
  
• Crisis management / High pressure management.

What can Syone offer me?

• Integration in an organization with profound and sustained growth and involvement in pioneering projects with innovative technological solutions;
• Strong IT training plans;
• Professional evolution with intervention in ambitious technological projects, both national and internationally.