We are looking for a Service Manager to integrate a challenging project!

Your main Responsibilities:

• Define the Performance Indicators (KPIs) in order to assess the effectiveness and efficiency of the process;
• Provide input to the Service Improvement Plan;
• Ensure training for all employees participating in the process and ensure that they are aware of their role in the process;
• Analyze and approve (if applicable) all RFCs and, if necessary, promote them for approval at a CAB (Change Advisory Board) meeting. Set an agenda and make RFCs available to CAB members prior to meetings to allow for prior consideration of them;
• Define the stakeholders of the CAB meetings;
• Review all procedures about RFCs;
• Coordinate the preparation of the Amendment together with the teams involved in its implementation.

What do I need to bring:

• Experience in Service Management;
• Experience in the Change Management role;
• Communication and reporting skills;
• Knowledge of ITIL/ISO2000;
• Ability to involve multidisciplinary teams;
• Fluency in English.

What will be valued:

• Banking/Insurance Area;
• Knowledge from the user's point of view in:

• Excel
• PowerBI
• PowerPoint
• HPSM

What can Syone offer me?

• Integration in an organization with profound and sustained growth and involvement in pioneering projects with innovative technological solutions;
• Strong IT training plans;
• Professional evolution with intervention in ambitious technological projects, both national and internationally.