462/2022 - Service Manager

Job description

We are looking for a Service Manager to integrate a challenging project!

Your main Responsibilities:

  • Define the Performance Indicators (KPIs) in order to assess the effectiveness and efficiency of the process;
  • Provide input to the Service Improvement Plan;
  • Ensure training for all employees participating in the process and ensure that they are aware of their role in the process;
  • Analyze and approve (if applicable) all RFCs and, if necessary, promote them for approval at a CAB (Change Advisory Board) meeting. Set an agenda and make RFCs available to CAB members prior to meetings to allow for prior consideration of them;
  • Define the stakeholders of the CAB meetings;
  • Review all procedures about RFCs;
  • Coordinate the preparation of the Amendment together with the teams involved in its implementation.

Requirements


What do I need to bring:

  • Experience in Service Management;
  • Experience in the Change Management role;
  • Communication and reporting skills;
  • Knowledge of ITIL/ISO2000;
  • Ability to involve multidisciplinary teams;
  • Fluency in English.


What will be valued:

  • Banking/Insurance Area;
  • Knowledge from the user's point of view in:
        • Excel
        • PowerBI
        • PowerPoint
        • HPSM

What can Syone offer me?

  • Integration in an organization with profound and sustained growth and involvement in pioneering projects with innovative technological solutions;
  • Strong IT training plans;
  • Professional evolution with intervention in ambitious technological projects, both national and internationally.