* Document, publish and communicate the process;

* Define the Performance Indicators (KPIs) in order to assess the effectiveness and efficiency of the process;

* Define the Performance Indicators (KPIs) in order to assess the effectiveness and efficiency of the process;

* Support and be ultimately responsible for the design of the process (flows, narratives, templates);

* Improve the effectiveness and efficiency of the process;
* Review the proposed changes to the process;
*Provide input to the Service Improvement Plan;
*Address any problems identified in the execution of the process;
* Ensure training for all employees participating in the process and ensure that they are aware of their role in the process;
* Ensure that the process, roles, responsibilities and associated documentation are annually reviewed and audited;
* Ensuring that the process has allocated the necessary resources;
* Ensuring that the process is being carried out as agreed and documented.
* Check all submitted RFCs (Request for Change) (namely, priority review and request ranking);
* Analyze and approve (if applicable) all RFCs and, if necessary, promote them for approval at a CAB (Change Advisory Board) meeting. Set an agenda and make RFCs available to CAB members prior to meetings to allow for prior consideration of them;
* Define the stakeholders of the CAB meetings;
* Send all Emergency RFCs to the ECAB;
* Chair all CAB meetings;
* Ensure coordination, testing and implementation of an RFC as scheduled;
* Ensure records of the updated RFC with information on its progress, including any actions to correct problems and/or opportunities to improve the quality of the service;
* Review all implemented RFCs to ensure they have achieved their objectives;
* Review all RFCs awaiting consideration or implementation actions;
* Review the RFC logs to determine any trends or potential issues;
* Ensuring that only authorized changes are implemented;
* Evaluate the feasibility of the Request, in order to support its approval;
* Coordinate the preparation of the Amendment together with the teams involved in its implementation;
* Update the RFC record with information on its progress;

• Excel
• PowerBI
• PowerPoint
• HPSM

What can Syone offer me?

* Integration in an organization with profound and sustained growth and involvement in pioneering projects with innovative technological solutions;

* Strong IT training plans;

* Professional evolution with intervention in ambitious technological projects, both national and internationally.