495/2022 - Application Support

We are looking for an Application Support to integrate a challenging project!

Your main responsabilities:

Know in depth the applications/services and their aspects of integration with the business, in order to make efficient and effective continuous application delivery.
Know the procedures and participate in the application continuous delivery automation process.
Resolution of incidents, issues and performance problems arising from continuous application delivery.
Ensuring that analysis requests are resolved quickly and within agreed service levels.
Communication with the Application Development/Techniques teams.
Construction and updating of knowledge databases, documentation and support materials for the team.
Analysis, documentation and implementation/improvement of automatic processes and internal tools.

Requirements:

Knowledge in:

Linux, Windows, AIX.
Domain Commands/Navigation Shell Unix.
Shell Scripting.
SQL SERVER and DB2.
Knowledge of IT standards/good practice tools with ITIL, ISO20000, PCIDSS.
Ability to apply creative solutions to complex automation problems.
Understanding ability to solve problems related to problem analysis and application performance.
Ability to work with multidisciplinary teams in a business environment.
Fluency in Portuguese and English.

Nice to Have:

What can Syone offer me?

Integration in an organization with profound and sustained growth and involvement in pioneering projects with innovative technological solutions;
Strong IT training plans;
Professional evolution with intervention in ambitious technological projects, both national and internationally.

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