Network Specialist

We are looking for an experienced Network Specialist to join our team. This role requires a proactive and analytical individual who can ensure the optimal performance and availability of network terminals, manage incidents, and maintain strong relationships with vendors and stakeholders.

What you'll do:

• Monitor the availability (uptime) and performance of terminals;
• Manage requests/incidents related to terminals, identifying the cause and providing the appropriate solution, while ensuring support and intervention from suppliers within the agreed SLAs;
• Support the analysis and resolution of incidents/failures with suppliers and/or clients;
• Preventive maintenance management of the network by analyzing the performance of each network to introduce preventive practices with suppliers;
• Manage relationships with maintenance and technical support suppliers;
• Support Network Management Technicians by providing assistance and guidance when necessary in various activities.

What you will need to bring:

• At least 3 years of accumulated experience within the last 5 years in managing network terminals;
• Proficiency in Microsoft Office tools, particularly Access and Excel;
• Strong command of the English language, both written and spoken.

What will be valued:

• 
  Experience with ServiceNow;
• Familiarity with Microsoft collaboration tools (Teams, SCCM, etc.);
• Knowledge of monitoring and performance tools such as Dynatrace and Grafana.
  
  

What can Syone offer me:

• Integration in an organization with profound and sustained growth and involvement in pioneering projects with innovative technological solutions;
• Strong IT training plans;
• Professional evolution with intervention in ambitious technological projects, both national and internationally.