Syone - ITIL Service Manager
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ITIL Service Manager

Hybrid
  • Afragide, Lisboa, Portugal
Professional Services

Job description

We are looking for a ITIL Service Manager for a challeging project. You will be responsible for the comprehensive management of outsourcing services to ensure optimal service delivery and customer satisfaction.


What you'll do:

  • Coordination, planning, and management of service delivery teams.
  • Ensuring service delivery aligns with the ITIL framework.
  • Coordination and execution of service activities and compliance.
  • Coordination of unplanned actions that may result in service interruption or degradation.
  • Delivery of reports and organization of meetings.
  • Analysis and recommendation of service improvements.

    • Job requirements

    What you will need to bring:

    • ITIL V4 Certification obtained within the last 3 years;
    • A minimum of 5 years of experience accumulated within the last 7 years in tasks related to IT service management, with a strong focus on outsourcing services;
    • Proficiency in Microsoft Office tools, particularly Access and Excel;
    • Strong command of the English language, both written and spoken.

    What will be valued:

    • Experience with: 
      • MS Project
      • Service Now
      • Dynatrace
      • Grafana

    What can Syone offer me:

    • Integration in an organization with profound and sustained growth and involvement in pioneering projects with innovative technological solutions;
    • Strong IT training plans;
    • Professional evolution with intervention in ambitious technological projects, both national and internationally.

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