Service Manager

We are looking for a Service Manager for a challeging project. 

What you'll do:

• Coordination, planning, and management of service delivery teams.
• Ensuring service delivery aligns with the ITIL framework.
• Coordination and execution of service activities and compliance.
• Coordination of unplanned actions that may result in service interruption or degradation.
• Delivery of reports and organization of meetings.
• Analysis and recommendation of service improvements.

What you will need to bring:

• A minimum of 3 years of experience accumulated within the last 5 years in tasks related to IT service management, with a strong focus on outsourcing services;
  
• Proficiency in Microsoft Office tools, particularly Access and Excel;
• Strong command of the English language, both written and spoken.

What will be valued:

• Experience with: 
  • MS Project
  • Service Now
  • Dynatrace
  • Grafana

What can Syone offer me:

• Integration in an organization with profound and sustained growth and involvement in pioneering projects with innovative technological solutions;
• Strong IT training plans;
• Professional evolution with intervention in ambitious technological projects, both national and internationally.