(Ref. 490/2021) - Application Support

Job description


We are looking for an Application Support to integrate a challenging project!


Your main Responsabilities:

  • 1st level and 2nd level support to the operational teams in different Locations;
  • Developing a good understanding of the existing applications (functional and technical);
  • Monitoring production environments;
  • Taking in charge all the support requests raised by ticketing by users located worldwide;
  • Answering to the requests with a good level of quality and respecting priorities and deadlines;
  • Following the dedicated workflow for requests management;
  • Be able to suggest improvements to the Support Activity;
  • Ensuring good communication with Users (worldwide) and IT Project teams;
  • Manage incidents according to Service Delivery / ITIL Standards, and in coordination with other teams, including production/infrastructure teams;
  • Availability to perform weekend interventions (Planned and On Call) on a rotational team basis.

Requirements

What do I need to bring:


  • At least 1 year of professional experience doing Production Support;
  • Proficiency in at least 1 Database (preferably Oracle);
  • Experience in UNIX environments;
  • Good Level of English (mandatory).


What will be valued:

  • Good relational qualities – good communication;
  • Interest to learn the Business;
  • Team working abilities;
  • Rigor, reactivity, autonomy and curiosity;
  • Team Spirit.


What can Syone offer me:

  • Integration in an organization with profound and sustained growth and involvement in pioneering projects with innovative technological solutions;
  • Strong IT training plans;
  • Professional evolution with intervention in ambitious technological projects, both national and internationally.