(Ref.451/2020) Application Support

Job description

We are looking for an Application Support to integrate our team!

The role of this team consists into taking part in:

  • 1st level and 2nd level support to the operational teams in different Locations (mainly France for Equity)
  • Developing a good understanding of the existing applications (functional and technical)
  • Monitoring production environments and proactively implement actions to ensure its good health
  • Be involved in change workflows
  • Taking in charge all the support requests raised by ticketing by users located worldwide.
  • Participate in meetings to discuss with different agents by providing the technical perspective
  • Answering to the requests with a good level of quality and respecting priorities and deadlines
  • Following the dedicated workflow for requests management
  • Be able to suggest improvements to the Support Activity
  • Ensuring good communication with Users (worldwide) and IT Project teams
  • Manage incidents according to Service Delivery / ITIL Standards, and in coordination with other teams, including production/infrastructure teams.
  • Availability to perform On Call Duties / Weekend interventions on a rotational team basis


What do I need to bring?

At least 1 year of professional experience in Production Support

Proficiency in at least 1 Database (Oracle, SQL Server)

Good Level of English (mandatory)

What will be valued?

Good understanding of Object-oriented programming

Experience in banking sector

Basic level of French or more (mainly for Equity)

Knowledge in HTML Language (for Equity)

What can Syone offer me?

Integration in an organization with profound and sustained growth and involvement in pioneering projects with innovative technological solutions;

Strong IT training plans;

Professional evolution with intervention in ambitious technological projects, both national and internationally.