Application Support

We are looking for an Application Support for an international project! Syone Client is a French Bank, one of  the 10 largest banks in the world, in Portugal has a large part of its IT operation with 7 thousand people working in IT services for all Group. Recently distinguished by Linkedin as one of the best companies in Portugal for career growth

What you'll do:

• Manage incidents according to Service Delivery ITIL Standards, and in coordination with other teams, including production teams;
• Monitor environments and KPIs;
• Identify recurring Issues and service Request and define action plans to reduce them;
• Understand the application landscape, develop expertise of the application/s and understand various interfaces involved;
• Define new practices/processes when needed; Write new procedures and ensure their collective ownership.
  

What you will need to bring:

• MSc or BSc;
• Good understanding of SQL;
• Good understanding of Linux;
• Knowledge and/or experience of the financial services industry;
  
• Fluent in English;
• Excellent communication skills.

What will be valued:

• Good understanding of the ITIL norm and practices;
• Working experience with Unix and its standard command.

What can Syone offer me:

• Integration in an organization with profound and sustained growth and involvement in pioneering projects with innovative technological solutions;
• Strong IT training plans;
• Professional evolution with intervention in ambitious technological projects, both national and internationally.