Application Support

We are looking for an Application Support for an international project! 

What you'll do:

• Manage incidents according to Service Delivery ITIL Standards, and in coordination with other teams, including production teams;

• Monitor environments and KPIs;

• Identify recurring Issues and service Request and define action plans to reduce them;

• Understand the application landscape, develop expertise of the application/s and understand various interfaces involved;

• Define new practices/processes when needed; Write new procedures and ensure their collective ownership.
  

What you will need to bring:

• MSc or BSc;

• Good understanding of SQL;

• Good understanding of Linux;

• Knowledge and/or experience of the financial services industry;
  

• Fluent in English;

• Excellent communication skills.

What will be valued:

• Good understanding of the ITIL norm and practices;

• Working experience with Unix and its standard command.

What can Syone offer me:

• Integration in an organization with profound and sustained growth and involvement in pioneering projects with innovative technological solutions;

• Strong IT training plans;

• Professional evolution with intervention in ambitious technological projects, both national and internationally.